warranties and claims
Crane Composites makes every effort to support all of our products. In the event that post sale support is needed, below is information on our non-warranty and warranty support.
If your order arrives short, sign the carrier delivery receipt that the shipment was short and report it to Crane Composites within 48 hours of receipt of order. To file a claim, complete the form and include the delivery receipt. Crane Composites standard freight terms are FOB Shipping Point (origin), Freight Collect. Title and all responsibility associated with title change will transfer to the buyer as products leave the Crane Composites’ dock. FOB shipping point may also hold the buyer responsible for filing a freight claim in the event of receiving damaged material.
Returned Good Authorization
Merchandise to be returned to Crane Composites must have a Returned Goods Authorization Number (RGA#), which will be good for 30 days from the time of issuance. Without this number, the shipment may be refused. Receiving an RGA# does not imply acceptance and/or payment of credit; it is only permission to return material to Crane Composites for evaluation. If a credit memo is issued, it will be after the inspection is complete. Please contact Crane Composites for shipping arrangements to return material. Prior approval is required for all returns. When a return is justified, no restocking fee will be assessed/imposed. All other returns are subject to a 20% restocking fee. An RGA can be requested by completing the form. Remember to clearly mark the RGA number on the outside of each returned item.
Damaged in Transit
Crane Composites standard freight terms are FOB Shipping Point Origin, Freight Collect. Title and all responsibility associated with title change will transfer to the buyer as product leaves the Crane Composites’ dock. FOB Shipping Point may also hold the buyer responsible for filing a freight claim in the event of receiving damaged material. If the buyer requested and received FOB Destination freight terms, Crane Composites is responsible for the material until it arrives at the buyer’s door and for filing any needed freight claim. The buyer should report any damaged in transit claims to the Crane Composites VOC department upon receipt. The buyer should check the material closely and sign the Delivery Receipt accordingly with an explanation of the damaged material. If the delivery time does not allow for a full inspection, the Delivery Report as “Exception of Delivery”. Photos of the damage may be requested and/or the material returned to Crane Composites for evaluation. See returned goods for more information. Should a freight claim be filed on your behalf by CCI, credit will be issued once the claim is finalized by the carrier and CCI receives compensation.
Any concealed damage must be reported to Crane Composites within 10 days of receipt of goods. All damaged goods are subject to verification before final disposition. Photos of the material will be requested and/or the material may be returned to Crane Composites. You may report concealed damaged by filling out the form.
If a replacement sales order is required, the new sales order will require a new purchase order number and will be invoiced for the price of goods sold. At Crane Composites expense, we may request that the material in question be returned to our facility. If material is required to be returned, a credit memo will be issued to the invoice after the return. Please see Return Goods for more information.